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Gray Branch Apartments

Updated 2026-07-21 · 664 reviewed · 49 listed · Scored from 211 Google reviews · How we rank ›

4.7(211) 82 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Low-Income HousingFurnished & Corporate ApartmentsPet-Friendly ApartmentsGated & Secure Communities
Gray Branch Apartments
Services
Luxury High-Rise Apartments, Affordable & Low-Income Housing, Furnished & Corporate Apartments
Reviews
211

What recent reviews say

Most residents praise the leasing team's personal attention and the smooth application and move-in process. The grounds feel safe and quiet, with active amenities and responsive maintenance during occupancy.

However, a minority report serious problems: pest infestations took weeks to resolve, security lapses led to theft, and billing inquiries after move-out went unanswered for months. New residents should inspect units carefully on arrival and document any issues immediately.

Praised for
  • friendly and helpful leasing staff (Payden, Alyssa, Peyton, Mckenna mentioned by name)
  • quick response and easy move-in process
  • well-maintained grounds and amenities (gym, pool, volleyball court, 24-hour workout room)
  • quiet community and nice neighbors
  • safe area with good lighting
Watch-outs
  • pest problems (roaches, wasps, spiderwebs)
  • poor communication on move-out billing
  • unresponsive to resident issues after move-in
  • theft of personal items
  • noisy neighbors
  • maintenance issues at move-in (mold, strange odors)
responsive-managementwell-maintainedfriendly-staffsafe-areaquick-maintenancepest-problemsunresponsive-officenoisy-neighbors
Best for: People prioritizing attentive customer service and convenient amenities in a quiet setting.
Think twice if: Pest control appears inconsistent; inspect your unit thoroughly on move-in and follow up immediately with maintenance if you spot issues. Billing/administrative follow-up after move-out has been slow.

Strengths

  • personable leasing agents who stay engaged through application
  • smooth online move-in process
  • 24-hour fitness center and community amenities
  • safe, quiet environment with well-lit parking

Worth knowing

  • Leasing agents Payden, Alyssa, Peyton, and Mckenna praised by name for going above standard service
  • Move-in gifts provided to new residents
  • Online resident bulletin board for community classifieds
  • Roach infestation took about 1.5 weeks to resolve
  • One resident reported move-out billing inquiry unanswered for 4+ months
  • 24-hour fitness room access
  • Amenities include volleyball court and pool table

What reviews say by service

Furnished & Corporate Apartments
Online move-in process praised as convenient and efficient for relocating professionals.
Pet-Friendly Apartments
Resident bulletin board for pet care services mentioned, but no direct pet policy feedback in reviews.
Gated & Secure Communities
Safe area with good lighting noted, but theft and broken key fobs reported; security gaps evident.
Affordable & Low-Income Housing
No pricing or affordability commentary in reviews.
Luxury High-Rise Apartments
Apartments described as beautiful and well-maintained; amenities (gym, pool) align with upscale positioning.

How it compares

  • Rated 4.7 against a 4.06 average across the 42 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How we scored this

How We Score
Star rating 75
Review volume 100
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Rating breakdown

5
192
4
4
3
2
2
7
1
6

Contact

Address
1760 N Rdg Rd, McKinney, TX 75071
Open in Google Maps

Last verified 2026-07-21

Opening hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From their website

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsIn-unit washer and dryerAir conditioningPatioFitness centerSwimming pool

As published by the business on its own website; not independently verified.

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Common questions

What happens if I find a problem on move-in?
Report it immediately. One resident's mold, odor, and wasp issues were in the unit at arrival; maintenance did respond to pest problems within 1-2 weeks once reported.
Can I move in quickly from out of state?
Yes. The leasing team processed online paperwork for an out-of-state relocating resident in a time-constrained move; staff described as very helpful with expedited requests.

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Last updated 2026-07-21