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Legacy Apartments

Updated 2026-07-21 · 664 reviewed · 49 listed · Scored from 95 Google reviews · How we rank ›

3.7(95) 61 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsPet-Friendly Apartments
Legacy Apartments
Services
Luxury High-Rise Apartments, Pet-Friendly Apartments
Reviews
95

What recent reviews say

Half of reviewers praise the friendliness of front desk and maintenance staff and report same-day repairs and safe grounds, while the other half detail systemic failures: persistent mold, roach infestation unresponsive to pest control, broken air conditioning in Texas heat, water flooding, and gaslighting when issues are raised. The property appears well-staffed but structurally neglected, with management dismissing legitimate health and safety complaints.

Recent shift: Acute negative shift starting 11 months ago: multiple first-time move-ins reported roach, mold, HVAC, and flooding issues within the first month; these complaints reference systemic problems (building age, poor gutters, inadequate HVAC for climate) rather than isolated incidents. Earlier reviews (3-8 months ago) mention staff quality but not structural problems.

Praised for
  • attentive, helpful staff by name
  • quick same-day maintenance
  • safe, quiet, well-maintained grounds
  • affordable rent
  • spacious, clean units
Watch-outs
  • widespread mold and pest infestation
  • failing HVAC and water systems
  • deferred maintenance on aging building
  • unresponsive management to serious issues
  • high fees and inflexible lease terms
responsive-managementpoor-communicationunresponsive-officequick-maintenancepest-problemsfriendly-staffwell-maintained
Best for: people prioritizing attentive staff and quick response to minor repairs
Think twice if: mold and pest issues are ongoing despite reports; HVAC and water systems fail regularly; management unresponsive to major structural complaints

Strengths

  • staff known by name and tenure (José, Habib, Francisco, Darlene, Liberty)
  • same-day minor maintenance completion
  • relatively affordable rent for Plano market

Worth knowing

  • José and Habib (maintenance team) praised for speed and professionalism
  • Darlene (manager), Liberty, Fatima (leasing) named by reviewers
  • Staff tenures: Darlene 13 years, another staff member 3 years on-site
  • Same-day repairs documented for minor issues
  • Roach infestation documented in multiple units despite weekly pest control and building fog treatment
  • Heavy mold (Cladosporium) laboratory-confirmed in at least one unit; mold remediation disputed by management
  • AC reported unable to cool below 80°F in summer; maintenance attributed to old building and ground heat
  • Flooding during heavy rain attributed to poor landscaping and gutter condition

What reviews say by service

Luxury High-Rise Apartments
Aging building with deferred structural maintenance (HVAC, water systems, mold) despite luxury-tier amenity list
Pet-Friendly Apartments
One reviewer successfully moved in with ESA animal; pest infestation severity raises concerns for animal comfort

How it compares

  • Rated 3.7 against a 4.06 average across the 42 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How we scored this

How We Score
Star rating 17
Review volume 86
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
53
4
13
3
3
2
4
1
22

Contact

Address
6909 Custer Rd, Plano, TX 75023
Open in Google Maps

Last verified 2026-07-21

Opening hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsCovered parkingFitness centerTwo poolsOutdoor grilling areas

As published by the business on its own website; not independently verified.

Enquire about Legacy Apartments

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Common questions

How fast is maintenance response?
Reviewers report same-day fixes for minor issues (small repairs, work orders), though major structural problems (flooding, HVAC, mold) have gone unfixed for weeks or months.
What is the lease termination notice period?
60 days required. Failure to give 60-day notice results in owing half the last month's rent; front desk does not always inform tenants of this requirement.
Are there pest control treatments available?
Yes, weekly pest control visits and building-wide fogging occur, but multiple recent reviews report roach infestation despite these treatments.

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Last updated 2026-07-21