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Parkside at Craig Ranch Apartments

Updated 2026-07-21 · 664 reviewed · 49 listed · Scored from 1,541 Google reviews · How we rank ›

4.2(1541) 71 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Low-Income HousingFurnished & Corporate ApartmentsPet-Friendly ApartmentsGated & Secure Communities
Parkside at Craig Ranch Apartments
Services
Luxury High-Rise Apartments, Affordable & Low-Income Housing, Furnished & Corporate Apartments
Reviews
1541

What recent reviews say

The leasing office staff, especially Kaili Blackwell, Grace Woods, MaTyia, Ruby, Julissa Escarcega, and Denayah, earn strong marks for attentive and professional service during tours and setup. The property's amenities span 5 pools, multiple fitness areas, a dog park, putting green, tennis court, and convenience store, drawing comparisons to a self-contained community.

However, maintenance and management follow-up remain the friction point. Residents report four-plus maintenance requests going unaddressed, mold and water leaks languishing for months despite emergency escalations, and tobacco smell complaints ignored for two months without office communication. Dog waste cleanup is described as an every-day problem across the complex. Several residents feel management has failed to meet basic habitability standards while collecting premium rent.

Praised for
  • knowledgeable and courteous leasing staff
  • responsive maintenance for urgent repairs
  • extensive amenities including pools, dog parks, gyms
  • welcoming community atmosphere
Watch-outs
  • chronic dog waste in park and hallways
  • slow or incomplete maintenance responses
  • unresolved habitability issues (mold, water damage, tobacco smell)
  • poor follow-up communication from office
responsive-managementpoor-communicationfriendly-staffquick-maintenanceslow-maintenanceunresponsive-office
Best for: Pet owners valuing dog parks and amenities; families seeking multiple pools and community recreation.
Think twice if: Think twice if you need quick maintenance turnaround for leaks or pest issues; unresolved requests have lingered months. Dog waste management also appears to be an ongoing concern.

Strengths

  • comprehensive pet amenities and dog grooming services
  • large leasing and customer service team with strong individual staff reputation
  • extensive recreational facilities and on-site dining options

Worth knowing

  • Kaili Blackwell known for smooth move-out process
  • Grace Woods and Julissa Escarcega noted for professional tour and leasing support
  • MaTyia praised for attentive tour experience
  • Ruby recognized for quick phone assistance and maintenance dispatch
  • Sergio and Siuyes Yipez mentioned as effective maintenance technicians
  • Emergency maintenance requests reportedly marked resolved without actual repairs completed
  • Mold and water damage in bathrooms, exposed piping, left unrepaired for weeks
  • Dog waste reported daily in park and hallways

What reviews say by service

Pet-Friendly Apartments
Dog parks, grooming, and complimentary dog treats praised; chronic dog waste in park and hallways is a recurring frustration.
Luxury High-Rise Apartments
Extensive amenities and community design impress new prospects, but residents contest 'luxury' positioning given maintenance failures and habitability issues.

How it compares

  • Rated 4.2 against a 4.06 average across the 42 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

How We Score
Star rating 46
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
1140
4
83
3
36
2
46
1
236

Contact

Address
7149 Van Tuyl Pkwy, McKinney, TX 75070
Open in Google Maps

Last verified 2026-07-21

Opening hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From their website

Services listed
Studio apartments1-bedroom apartments2-bedroom apartments3-bedroom apartmentsTownhomesAttached garagesPrivate yardsPutting green

As published by the business on its own website; not independently verified.

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Common questions

Are pets allowed?
Yes. The property has a dog park, dog grooming salon on-site, and provides complimentary dog treats and bags.
What amenities are included?
Five pools, multiple gyms, tennis and pickleball courts, putting green, sand volleyball court, event center, convenience store, and community garden.
How quickly does maintenance respond?
Response time varies. Staff like Ruby and Sergio are noted for speed on urgent repairs, but residents report multiple work orders lingering unaddressed and emergency requests marked complete without actual repairs.

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Last updated 2026-07-21