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Retreat at Stonebridge Ranch Apartments

Updated 2026-07-21 · 664 reviewed · 49 listed · Scored from 499 Google reviews · How we rank ›

4.1(499) 74 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Low-Income HousingFurnished & Corporate ApartmentsPet-Friendly ApartmentsGated & Secure Communities
Retreat at Stonebridge Ranch Apartments
Services
Luxury High-Rise Apartments, Affordable & Low-Income Housing, Furnished & Corporate Apartments
Reviews
499

What recent reviews say

Most residents praise the staff's genuine care, especially front desk team members who solve problems creatively and maintenance crew who respond within hours. However, a minority report slow fixes for months-long issues and cite a maintenance supervisor who doesn't give notice before entry.

Long-term residents highlight the quiet setting near Highway 380, good landscaping, and the fact that minor repairs get done without asking. Named staff like Pedro and Vincent earn repeated recognition for politeness and speed. Overall, the experience turns on which staff member you interact with.

Praised for
  • staff responsiveness and personal attention (especially Destiny, Pedro, Vincent)
  • quick maintenance response and quality repairs
  • clean, quiet, well-maintained community
  • amenities and grounds upkeep
Watch-outs
  • unresponsive or rude maintenance supervisor
  • delayed maintenance on long-standing issues
  • lack of notice before work entry
responsive-managementquick-maintenancefriendly-staffwell-maintainedclean-grounds
Best for: Residents seeking responsive staff and quick maintenance in a quiet, mature community setting.
Think twice if: Some residents waited months for repairs; ensure you confirm expected timelines in writing before signing.

Strengths

  • named staff (Destiny, Pedro, Vincent) known for personal attention
  • repairs completed within hours on urgent issues
  • quiet community with mature landscaping
  • creative lease solutions handled by management

Worth knowing

  • Staff members Destiny, Pedro, Vincent, and Marianne named repeatedly for quality service
  • Maintenance responds to urgent repairs within 10 minutes to 2 days depending on severity
  • Move-in maintenance list completed by maintenance team within 2 days
  • One resident reported months-long unresolved maintenance issues
  • Maintenance supervisor cited for lack of advance notice before entry

What reviews say by service

Pet-Friendly Apartments
Maintenance staff go out of their way to be friendly to residents' pets, showing genuine care for pet owners.

How it compares

  • Rated 4.1 against a 4.06 average across the 42 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

How We Score
Star rating 40
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
353
4
24
3
13
2
19
1
90

Contact

Address
1920 Grassmere Ln, McKinney, TX 75071
Open in Google Maps

Last verified 2026-07-21

Opening hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From their website

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsSwimming poolFitness centerDetached garagesSmart home technology packagesWashers and dryers

As published by the business on its own website; not independently verified.

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Common questions

How long does emergency maintenance usually take?
One resident reported a refrigerator replacement within 10 minutes on a Sunday; another praised 2-day completion on a full move-in maintenance list. Urgent repairs appear prioritized, though non-urgent requests may vary.
Are dogs welcome here?
Yes; one review mentions maintenance staff carrying dog treats and bonding with residents' pets, suggesting a pet-friendly environment.
Do you offer custom lease arrangements?
The leasing team (Destiny and Marianne) were reported to have worked with management and corporate to split a couple's lease into two separate units, suggesting flexibility for special requests.

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Staff stars like Annie, Irene, and Toni earn glowing praise for leasing help and responsiveness during move-in, and recent upgrades to maintenance earned five-star marks. Yet the property splits starkly: half of renters report quick fixes and nice grounds, while the other half describe months-long repair delays (one fridge took 10 months), hidden fees of $300–$400 beyond quoted rent, roaches and ant problems, overflowing dumpsters, packed parking, and unpaid damage notices sent to collections without warning. The honest trade-off is people versus place. Good staff make the process feel easy; the physical plant and billing practices do not. Community events are a draw for engaged residents. Long-term renters who value helpful management relationships stay happy. Those who depend on timely fixes or budget-conscious parking find themselves frustrated within months.

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Last updated 2026-07-21