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The Waylon Apartments & Townhomes

Updated 2026-07-21 · 664 reviewed · 49 listed · Scored from 71 Google reviews · How we rank ›

4.4(71) 72 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsPet-Friendly ApartmentsGated & Secure Communities
The Waylon Apartments & Townhomes
Services
Luxury High-Rise Apartments, Pet-Friendly Apartments, Gated & Secure Communities
Reviews
71

What recent reviews say

The Waylon impresses move-in visitors with knowledgeable tours and pristine common areas, though the same staff can vary wildly in tone once applications begin. Maintenance responds quickly and the amenities genuinely matter, but the parking vendor's hair-trigger towing and the office's hands-off approach after lease signing create real friction.

New residents should budget for learning the systems themselves. The property looks and feels luxury, yet feels watched and punitive on small errors. Staff like Daylin, Willie, and Vanessa deliver personal touch during tours, but that warmth fades once you move in and the leasing office steps back.

Praised for
  • exceptional leasing staff (especially Daylin and Brandon on good days)
  • clean, well-maintained property with new-build quality
  • strong maintenance response times
  • generous amenities including resort pool, dog park, fitness center
Watch-outs
  • aggressive parking towing policy and confusing permit process
  • pest control issues reported
  • poor post-move-in communication and follow-up
  • minor maintenance items (fobs, mailroom, gym) not always addressed promptly
  • inadequate dog waste stations despite having dog park
responsive-managementpoor-communicationwell-maintainedclean-groundspest-problemsquick-maintenancefriendly-staffrude-staffparking-issues
Best for: Relocating professionals seeking a move-in-ready luxury community with strong amenities, provided they accept strict parking rules.
Think twice if: You are sensitive to car-towing policies or cannot accept a perceived gap between pre-move-in hospitality and post-move-in communication from management.

Strengths

  • new-build construction with luxury finishes
  • responsive maintenance and strong staff during tours
  • extensive amenities including dog park and resort pool
  • serves Dallas-Fort Worth region (McKinney, Plano, Frisco)

Worth knowing

  • Leasing agents Daylin, Brandon, Vanessa, Willie all mentioned by name for strong tours and customer service
  • Maintenance responds quickly to requests
  • Pest control documented as visiting daily during at least one resident's occupancy
  • Towing vendor (third party) cited for aggressive enforcement over typos in vehicle registration
  • RentGrow screening service used for applications
  • Parking permit process relies on QR-code-based registration and lacks confirmation feedback

What reviews say by service

Luxury High-Rise Apartments
Residents call units luxurious and clean; new-build quality impresses, though minor maintenance items sometimes lag.
Pet-Friendly Apartments
Dog park is large and well-maintained, but residents report few waste disposal stations and insufficient cleanup reminders.
Gated & Secure Communities
Secure parking and gating present, but towing policy is so aggressive that residents and applicants report it as punitive.

How it compares

  • Rated 4.4 against a 4.06 average across the 42 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How we scored this

How We Score
Star rating 53
Review volume 81
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Rating breakdown

5
59
4
0
3
2
2
0
1
10

Contact

Address
3500 McKinney Ranch Pkwy, McKinney, TX 75070

Last verified 2026-07-21

Opening hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
11:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

From their website

Services listed
Studio apartments1 bedroom apartments2 bedroom apartments3 bedroom apartmentsTownhomesResort-style poolDog parkFitness center

As published by the business on its own website; not independently verified.

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Common questions

How does the dog park compare to other complexes?
Residents describe it as huge and well-maintained, though they note there are too few waste disposal stations for the number of dogs.
What is the maintenance response time like?
Multiple residents specifically praised maintenance as responsive and friendly, though some minor items like gym equipment or key fobs can take longer to resolve.
How does the parking work and what are common issues?
Parking uses a QR-code-based permit registration system. The third-party towing vendor enforces aggressively, including towing vehicles with typos in license plate data. New residents report the process lacks confirmation emails and is hard to reach by phone. One resident was towed in their first week despite registering at move-in.

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Last updated 2026-07-21